Shipping Frequently Asked Questions

What should I do if my shipment arrived damaged?
Contact Sign Art Etc. within 48 hours of receiving your shipment. Send an email with pictures of the damaged product and the damaged shipping material along with your order number.


What should I do if my shipment arrived late?
Contact Sign Art Etc. as soon as possible so that they can research the issue for you.


What is the cost to ship my order?
Shipping costs are a per order basis. It is based on weight, distance and how quick it needs to arrive to you. The sooner it needs to arrive the higher the shipping costs are.


Can I ship parts of my order to different addresses?
Unfortunately, we do not offer this option. You will need to place separate orders if you wish to ship items to multiple addresses.


Can I ship my order using multiple shipping methods?
Unfortunately, we do not offer this option. You will need to place separate orders if you wish to ship items using multiple shipping methods.


When will my order ship?
Orders are shipped Monday through Friday, excluding legal holidays. View Shipping Options & Rates for more details. Sign Art Etc makes every effort to ship your order within forty-eight hours of your proof approval. We utilize different shipping carriers to provide you the best possible service.


Does Sign Art Etc service international destinations?
Currently, Sign Art Etc ships to addresses in the United States, APO/FPO, and certain U.S. Territories.


What if I live in Alaska, Hawaii, Puerto Rico or other U.S. Territories?
We offer multiple shipping methods for packages being delivered to Alaska, Hawaii and Puerto Rico. Our Shipping Options & Rates page outlines our estimated shipping times and costs for the 50 United States only. However, delivery times may vary significantly from indicated times. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.


What if I want to ship to a P.O. Box?
Sorry, but we do not ship to P.O. Boxes. We require a physical street address for delivery.


What if I need my order tomorrow?
We offer Same Day Turnaround - Place order before 9AM EST. Sign Art will send you a proof by email by noon that same day. Approve proof by 2PM EST and your shipment will go out by UPS that same afternoon. Our Customer Service Team hours are Monday – Friday, 9 a.m. – 6 p.m. EST (Closed Saturday – Sunday).


How do I track my order to know where it is in transit?
When your order ships the tracking number(s) will be e-mailed to you.


When available, what are the terms and conditions of Free Shipping Offers?
Free shipping may be available with certain offers and promotions. Free Shipping Offers apply to Standard Shipping within the continental United States (excluding Alaska and Hawaii).