Refund policy
Sign Art Etc Return Policy
Most products sold by Sign Art Etc are custom designed, custom printed, custom manufactured, or purchased specifically for each customer’s order. Because these products are made or ordered to customer specifications, they cannot be returned or refunded unless the issue is due to an error by Sign Art Etc.
This includes custom displays, backdrops, banners, signs, yard signs, decals, vehicle graphics, banner stands, hardware, printed graphics, and any other product designed, manufactured, printed, ordered, or assembled for a specific customer.
These products have no resale value to Sign Art Etc once they are produced, printed, manufactured, ordered, purchased, or assembled for a customer’s order.
The customer is responsible for checking all order details before approval, including size, spelling, grammar, layout, colors, images, logos, dates, phone numbers, addresses, quantities, materials, and all other information shown on the proof, quote, invoice, or order confirmation.
Once a proof, quote, invoice, or order detail is approved, the order is considered final and may move into production.
Reporting an Issue
If there is a problem with your order, please email info@signartetc.com within 7 days of receiving your order.
Please include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label when applicable.
Because our products are custom designed, custom printed, custom manufactured, or purchased specifically for each customer’s order, issues must be reported promptly. If the issue is not reported within 7 days of receipt, Sign Art Etc may not be able to replace, reprint, repair, or refund the order.
If Sign Art Etc made an error, produced the wrong item, or shipped a defective product, we will make it right. Depending on the situation, we may repair the product, reprint the product, replace the product, send replacement parts, or issue a refund.
If Sign Art Etc requires the product to be returned because of a confirmed Sign Art Etc error or manufacturing defect, we will provide return instructions and, when appropriate, a prepaid return label.
Do not return any product to Sign Art Etc without written return instructions. Unauthorized returns may not be accepted.
If a refund is approved, the refund will be issued to the original payment method within 5–10 business days after the refund is approved. Your bank or credit card company may take additional time to post the refund.
Custom Products Are Not Returnable For
Custom products are not returnable or refundable for the following reasons:
Customer-approved artwork errors
Spelling, grammar, punctuation, or typographical errors approved by the customer
Incorrect size selection
Incorrect quantity selection
Incorrect material selection
Low-resolution or poor-quality artwork supplied by the customer
Color differences between a screen proof and the printed product
Event cancellation
Changed plans
Buyer’s remorse
Shipping delays caused by the carrier
Delays caused by severe weather, natural disasters, strikes, or other events outside our reasonable control
Digital Proofs
For online orders, Sign Art Etc will send a digital proof to the email address provided with the order before printing when a proof is part of the product process.
We review artwork for obvious quality concerns, including possible pixelation, and will notify the customer when we see an issue. However, the customer is responsible for final proof approval.
All proofs are final once approved.
Image Quality and Pixelation
Print quality depends heavily on the quality of the artwork provided.
Raster images, including many JPG and PNG files, may become pixelated when enlarged. Increasing the DPI of a low-resolution image does not create true detail. It may still produce a blurry or pixelated print.
If artwork quality is not suitable, the customer may choose one of the following options:
Provide better artwork, preferably in a scalable vector format
Have the artwork recreated in a higher-quality format
Approve the artwork to print as-is
If the order is time-sensitive and the customer chooses to print as-is, Sign Art Etc is not responsible for delays, reprints, or expedited shipping costs related to artwork quality.
Typographical, Spelling, and Grammar Errors
Sign Art Etc is not responsible for typographical, spelling, grammar, punctuation, or wording errors after the customer approves the proof.
Please review all proofs carefully before approval.
Color Differences
Colors can look different from one screen to another. Printed colors may also vary because of material type, ink, lighting, print method, and production settings.
Sign Art Etc cannot guarantee an exact color match from a digital proof, computer screen, phone screen, or previously printed product unless a specific written color-matching agreement is made before production.
If a PMS color or specific brand color is required, it must be clearly provided before proof approval and production.
Shipping Delays
Sign Art Etc is not responsible for carrier delays after an order leaves our facility.
Ground, two-day, and other carrier delivery times are estimates unless the carrier specifically guarantees the selected service. If your order is needed for a specific event date, please contact us before ordering or choose the fastest available shipping option.
If you need to upgrade shipping, email info@signartetc.com as soon as possible. If the order has not already shipped, we will help adjust the shipping method when possible.
Shipping charges are not refundable for delays caused by the carrier, weather, natural disasters, strikes, or other circumstances outside our reasonable control.
Banner Stands, Hardware, and Purchased Components
Banner stands, hardware, and other purchased components are ordered, prepared, assembled, packed, or combined with custom printed products for each customer’s order.
If your order is missing parts or includes damaged hardware, please email info@signartetc.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos when applicable.
If the issue is confirmed, Sign Art Etc may send replacement parts, replace the affected item, repair the issue, or provide another appropriate solution.
Because banner stands, hardware, and purchased components are ordered or prepared for specific customer orders, they are not returnable for buyer’s remorse, event cancellation, changed plans, or incorrect customer selection.
Cancellation of Orders
Cancellation requests must be made by email to info@signartetc.com as soon as possible. Cancellation requests cannot be made by phone.
If design work, proofing, printing, fabrication, ordering, purchasing, or production has not started, the order may be eligible for cancellation.
If work has already started, any refund may be reduced by the cost of design time, materials, printing, fabrication, labor, purchased components, vendor costs, or other work already completed.
If the custom product has already been printed, manufactured, ordered, purchased, or assembled, the order may not be eligible for refund unless the issue was caused by Sign Art Etc.
Pickup Orders
If the customer chooses pickup from our Lafayette, Indiana location, the customer is responsible for picking up the order within a reasonable amount of time.
Orders not picked up within 14 days may be discarded unless other arrangements are made in advance.
If you need more time to pick up your order, please email info@signartetc.com so we can try to make reasonable arrangements.
Questions
For questions about returns, replacements, cancellations, or order issues, please contact: