Menu
0
0

Your Cart is Empty

Banners

Team Banners

Retractable Banners

Trade Show Displays

Vinyl banners

  • Team Banners

  • Retractable Banners

  • Trade Show Displays

  • Vinyl banners
    • Signs

    3d Lettring Signs

    Electric and Electronics Signs

    Yard Signs

  • 3d Lettring Signs

  • Electric and Electronics Signs

  • Yard Signs
    • Car Wraps
    • Hop Up Displays
    • Big Checks
    • Promo Products

    Add up to five columns

  • Add up to five columns

    • Shipping policy

    Return & Refund Policy

    Most of what we produce at Sign Art Etc is made-to-order with your artwork, logo, and specifications. Because these items are custom printed and cannot be reused or resold, all sales on custom products are final except where noted below.

    Our commitment is simple:
    If we make a mistake or your order arrives damaged, we will make it right.

    1. Custom products (all sales final, with quality guarantee)

    “Custom products” include any item printed or manufactured with your artwork, logo, text, or custom layout (for example, step and repeat backdrops, custom banners, and custom pillowcase tension fabric displays).

    For these products:

    • All sales are final once printing has begun.

    • We do not accept returns or offer refunds for:

      • Buyer’s remorse or a change of mind

      • Events that are cancelled, postponed, or rescheduled

      • Products that have been used for an event and then requested to be returned

    We will repair, reprint, or refund if there is a material issue that is our responsibility, such as:

    • The product does not match the approved proof or written order (size, material, quantity, or artwork error caused by us)

    • A clear printing or manufacturing defect (visible streaks, severe banding, misalignment, faulty finishing)

    • Damage that occurred in transit, reported promptly and documented with photos

    In these cases, we will, at our discretion:

    • Reprint and reship the product at no extra cost, or

    • Refund the product price and, where appropriate, the original shipping cost.

    We may request photos and a description of the problem before deciding the best solution.

    2. Non-custom items (hardware, stands, cases, etc.)

    Certain items we sell are not printed with your custom artwork (for example, hardware stands, cases, or accessories).

    For these non-custom items:

    • Returns are accepted within 30 days of delivery.

    • Items must be unused, in resalable condition, and in original packaging.

    • You are responsible for return shipping unless the item is defective or incorrect.

    • Original shipping charges are not refundable unless the return is due to our error.

    • A reasonable restocking fee may apply for opened or repackaged hardware; if so, we will disclose this before completing your return.

    Refunds for approved returns are issued to the original payment method once the product is received and inspected.

    3. Reporting an issue or damage

    Please inspect your order as soon as it arrives.

    • For printing or manufacturing issues, contact us within 7 days of delivery.

    • For shipping damage, contact us within 3 business days of delivery.

    When you reach out, please include:

    • Your order number

    • A description of the issue

    • Clear photos of the product (and packaging if damaged in transit)

    We’ll review the information and respond with next steps, which may include a reprint, refund, or additional questions. In many cases, we will not require the product to be returned; if we do, we will provide instructions and, for defective items, a prepaid label or equivalent solution.

    4. Cancellations and changes

    • Orders can usually be cancelled or changed before proof approval and before production begins.

    • Once your proof is approved and production has started, the order is locked in and cannot be cancelled without charges up to the full order amount, based on work completed.

    If you need to change or cancel an order, please contact us as quickly as possible.

    Shipping Policy

    We want your order to arrive on time and in great condition. This policy explains how we handle production time, shipping methods, and carrier delays.

    1. Production time vs. shipping time

    There are two parts to every order:

    1. Production time – how long it takes Sign Art Etc to print and finish your order after proof approval and payment.

    2. Shipping time – how long it takes the carrier (FedEx, UPS, or others) to deliver your order once it leaves our facility.

    We commit to:

    • Shipping your order by the promised ship date once your proof is approved and payment is received.

    • Using the shipping method you selected at checkout.

    • Providing tracking information so you can follow the shipment.

    2. Delivery times and carrier delays

    Shipping transit times shown at checkout (for Ground, 2-Day, etc.) are estimates provided by the carrier, not guarantees. Carrier guarantees, where they exist, are set by the carrier and may change without notice.

    Once your order leaves our facility, delivery timing is controlled by the carrier. Sign Art Etc is not responsible for delays caused by:

    • Weather, natural disasters, or other events beyond the carrier’s control

    • Carrier mechanical issues or network disruptions

    • Incorrect or incomplete shipping addresses provided by the customer

    • Packages misrouted, delayed, or lost by the carrier

    • Customs or regulatory delays for international shipments

    If your event date is firm, we strongly recommend:

    • Placing your order as early as possible, and

    • Choosing an expedited or time-definite service when available.

    If we ship your order on time using the method you selected and the carrier is late, this does not qualify as a printing defect and does not automatically entitle you to a refund or free reprint. We will assist you in tracking the shipment and, when appropriate, filing a claim with the carrier.

    3. Damaged shipments

    If your package arrives damaged:

    1. Keep all original packaging and contents.

    2. Take clear photos of:

      • The outside of the box or tube

      • The shipping label

      • The damage to the product

    3. Contact us within 3 business days of delivery with your order number and photos.

    We will review the issue and, in most cases, will reprint and reship the damaged item at no additional charge once the damage is confirmed. We may ask you to keep the damaged product and packaging until any carrier claim is resolved.

    4. Missed events and cancellations

    We understand that many orders are for time-sensitive events. To keep pricing fair for all customers:

    • We cannot guarantee delivery by a specific event date unless explicitly agreed in writing.

    • We cannot offer refunds or free reprints when:

      • We shipped on time using the chosen method, and

      • The delay was caused by the carrier or circumstances outside our control.

    • We cannot offer refunds for events that are cancelled, postponed, or rescheduled after production has begun.

    If something unexpected happens and your timeline is critical, we will do our best to explore options such as discounted reprints or rush production, subject to schedule and material availability, but these options are not guaranteed.